# University Pharmacy Rx Help Center

> Pharmacy App, Web, and Text Messaging FAQs

## Prescriptions and Refills 

- [Prescriptions List](https://universitypharmacyrx.outcomeshelp.com/en/articles/9200142-prescriptions-list.md)
- [Prescriptions and Refills](https://universitypharmacyrx.outcomeshelp.com/en/articles/9191208-prescriptions-and-refills.md)
- [Common Refill Errors](https://universitypharmacyrx.outcomeshelp.com/en/articles/9204964-common-refill-errors.md)
- [My prescriptions are gone!](https://universitypharmacyrx.outcomeshelp.com/en/articles/9171398-my-prescriptions-are-gone.md)
- [Home Pharmacy](https://universitypharmacyrx.outcomeshelp.com/en/articles/13172323-home-pharmacy.md): Updating your home pharmacy and adding Favorite pharmacies

## Family Care

- [Can I manage my children's prescriptions without having filled a prescription myself?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9128911-can-i-manage-my-children-s-prescriptions-without-having-filled-a-prescription-myself.md)
- [How do I add a child to my account?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9128900-how-do-i-add-a-child-to-my-account.md)
- [My child is about to turn 18. What does that mean for prescription management in my account?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9128921-my-child-is-about-to-turn-18-what-does-that-mean-for-prescription-management-in-my-account.md)
- [How do I add an adult to my account?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9128939-how-do-i-add-an-adult-to-my-account.md)
- [Can I add a family member to my account if we share the same email address?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9128953-can-i-add-a-family-member-to-my-account-if-we-share-the-same-email-address.md)
- [Why does it still say that the invitation is pending?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9128962-why-does-it-still-say-that-the-invitation-is-pending.md)
- [How do I remove a pending invitation to my family member on my account?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9128980-how-do-i-remove-a-pending-invitation-to-my-family-member-on-my-account.md)
- [How do I remove a family member from my account?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9128972-how-do-i-remove-a-family-member-from-my-account.md)
- [Help! I accidentally added my family member as the manager.](https://universitypharmacyrx.outcomeshelp.com/en/articles/9171371-help-i-accidentally-added-my-family-member-as-the-manager.md)

## Notifications 

- [Do I need to create an account to receive pharmacy-related text messages?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9131330-do-i-need-to-create-an-account-to-receive-pharmacy-related-text-messages.md)
- [Is there a charge for text messaging?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9131325-is-there-a-charge-for-text-messaging.md)
- [How do I enroll in the text messaging service for prescription notifications?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9129324-how-do-i-enroll-in-the-text-messaging-service-for-prescription-notifications.md)
- [I haven't received an enrollment text. What should I do?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9131321-i-haven-t-received-an-enrollment-text-what-should-i-do.md)
- [I received an error message after replying with Y to the text I received. What should I do?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9131355-i-received-an-error-message-after-replying-with-y-to-the-text-i-received-what-should-i-do.md)
- [I accidentally sent "Stop" or "Cancel." How can I enroll again?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9131344-i-accidentally-sent-stop-or-cancel-how-can-i-enroll-again.md)
- [How can I stop receiving pharmacy-related text messages?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9131339-how-can-i-stop-receiving-pharmacy-related-text-messages.md)
- [Can I sign up multiple family members on one mobile number?](https://universitypharmacyrx.outcomeshelp.com/en/articles/9131333-can-i-sign-up-multiple-family-members-on-one-mobile-number.md)
- [Common Text Messaging Issues](https://universitypharmacyrx.outcomeshelp.com/en/articles/9204702-common-text-messaging-issues.md)
- [I am receiving texts for someone else's prescriptions](https://universitypharmacyrx.outcomeshelp.com/en/articles/9205528-i-am-receiving-texts-for-someone-else-s-prescriptions.md)

## Contact Support

- [Submitting a ticket with our technical support](https://universitypharmacyrx.outcomeshelp.com/en/articles/11657803-submitting-a-ticket-with-our-technical-support.md): How to submit a ticket through Messenger

## Terms of Service

- [University Pharmacy - Terms of Services](https://universitypharmacyrx.outcomeshelp.com/en/articles/11944762-university-pharmacy-terms-of-services.md)
- [University Pharmacy - Privacy Policy](https://universitypharmacyrx.outcomeshelp.com/en/articles/11944765-university-pharmacy-privacy-policy.md)
- [University Pharmacy - SMS Terms of Service](https://universitypharmacyrx.outcomeshelp.com/en/articles/11944772-university-pharmacy-sms-terms-of-service.md)
- [University Pharmacy - TCPA](https://universitypharmacyrx.outcomeshelp.com/en/articles/11944781-university-pharmacy-tcpa.md)
- [University Pharmacy - HIPAA Authorization](https://universitypharmacyrx.outcomeshelp.com/en/articles/11944788-university-pharmacy-hipaa-authorization.md)

## Pharmacy Mobile App

- [University Pharmacy Rx App](https://universitypharmacyrx.outcomeshelp.com/en/articles/11944756-university-pharmacy-rx-app.md)